Customer Revenue Operations Coordinator

The Customer Revenue Operations Coordinator serves as an SAP-enabled quality and analytical resource for Customer Operations, helping ensure accurate, timely, and compliant execution of the utility’s meter-to-cash processes. This role supports daily operations in SAP S/4HANA (CIS) and related platforms by monitoring billing and payment performance, researching and resolving exceptions (including BPEM-driven work), improving data integrity, and coordinating cross-functional resolution of billing impacts. The ideal candidate combines utility industry knowledge (rates/tariffs, regulated customer protections, and audit expectations) with strong analytical skills to identify root causes, reduce rework, and improve customer outcomes.