Member Services Associate

Job Id:  122 # of Openings:  1

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• Greet and serve members and guests
• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
• Handle and solve member concerns
•  Answer the telephone in a prompt, courteous manner – three ring rule applies
• No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers
• Member sign-up and program registration all done correctly and in a timely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money and receipt total should match
• Perform routine filing and copying as needed
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
• Understand and be able to apply emergency procedures
• Prepare fields for games, practices, and other activities going on at the facility.
• Referee our U4/U6 soccer programs when needed.
• Work concessions during programs and events.
• Must be available for Events/Tournaments held at the Soccer Complex.
• Opens and closes center as necessary. Ensures that building is empty and secured when closing at night.
• Must be able to work flexible hours including some weekends.

• High school diploma or equivalent minimum, degree pursuit/currently employed in service industry preferred
• Effective verbal communication skills required
• Basic knowledge and use of computers
• High degree of accuracy with provided information
• Multi-task oriented

• CPR, First Aid, AED or within 30 days
• YMCA Safety Trainings

Pay Range: $10 per hour