Receptionist

Job Title: Community Receptionist Department: Administration Date Revised: 8/13/2024 Reports To: Director of Business Administration FLSA Status: Non-Exempt Job Code: 4008     Job Summary: The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community.  S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly.  In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.   Principal Duties/Responsibilities: Accounting Assists Administrative Assistant/Executive Director as appropriate   Compliance and Safety Competently responds to all emergencies as directed Demonstrates basic understanding of emergency call system and nurse paging system   Communication Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner   Customer Service Determines visitors needs in a timely manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.) Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice Responds to resident requests in a timely manner Manages doctor appointment book Manages beauty and barber appointment book Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)   Facilities Maintenance Keeps lobby clean and neat, free of clutter and trash Oversees common bathroom, reporting soilage’s to housekeeping as appropriate Reports any mal-functioning equipment to maintenance   Sales Promptly forwards inquiry calls to Marketing or designee Properly documents and responds to marketing inquiries Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives Represents the community with a positive attitude and pride when interacting with potential residents and families   Training Participates in in-service trainings as required by state regulations   Miscellaneous Assists with clerical work for all departments   Education/Experience/Licensure/Certification: High school diploma or equivalent certificate preferred.   Required Skills/Abilities: Possesses expert knowledge of telephone system and capable of teaching others Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.) Maintains awareness of all daily activities (and changes) Has full knowledge of the administrative staff, ownership, and management company Possesses excellent verbal communication skills   Physical Requirements: In an 8-hour workday, associate will stand/walk:                                  Hours at one time:           0 - 2                                                                                                                         Total hours/day:               4 - 6 In an 8-hour workday, associate will sit:                                                  Hours at one time:           0 - 2                                                                                                                          Total hours/day:               4 - 6                                                                                                                                 Associate will support/assist: (Maximum lbs):                                       Frequently:                        0 - 10 lbs.                                                                                                                         Occasionally:                      50 lbs. Associate will lift/carry: (Maximum lbs):                                                 Frequently:                        0 - 10 lbs.                                                                                                                         Occasionally:                      15 lbs. Height of Lift:                 3 - 4 feet                  Distance of carry:         30 yards Employee will use hands for repetitive:  Simple grasping, pushing, and pulling, and fine manipulation Employee should be able to:                                                                             Bend:    Occasionally                                                                                                                                 Squat:   Occasionally                                                                                                                                 Kneel:   Occasionally                                                                                                                                 Climb:   Occasionally                                                                                                                                       Reach:   Occasionally   Disclaimer:  The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.    I ______________________________ have read this job description and understand the duties and responsibilities of the position of Community Receptionist. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.   ________________________________        _______________ Employee Signature                                     Date                                          ________________________________        _______________ Supervisor’s Signature                                 Date