Analyst, IT Digital Workplace Services

Location: Algiers, Algeria

Job Type: Full-time

About Us:

For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.

As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.

Description:

We are looking for a talented Analyst, IT Digital Workplace Services to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.

If you want to be part of a team that cares about impact, this is the place for you.

Main Responsibilities:

• Provide Level 2/3 support for Digital Workplace services
• Handle incidents and service requests through ITSM tools (Ivanti or equivalent)
• Ensure SLA compliance and high-quality service delivery
• Participate in assigned IT projects
• Administer Windows-based end-user environments (Windows 10/11)
• Manage user accounts (Active Directory, Entra ID)
• Deploy and maintain workstations using SCCM, Intune, or equivalent tools
• Support Microsoft 365 services (Teams, Outlook, OneDrive, SharePoint)
• Manage access rights and security policies
• Assist users in adopting and effectively using digital tools
• Monitor service performance and availability
• Maintain documentation and operational procedures
• Propose improvements and automation initiatives (PowerShell, process optimization).

Required Skills:

• Windows 10/11 and end-user environments
• Active Directory / Entra ID
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
• ITSM tools (Ivanti or equivalent)
• SCCM / Intune (endpoint management)
• Basic knowledge of PowerShell (an asset)
• Incident management and SLA compliance

Academic Background and Knowledge:

• Bachelor’s or master’s degree in IT or a related field
• 2 to 5 years of experience in IT Support / Digital Workplace
• Strong team spirit and customer service orientation
• Strong analytical and problem-solving skills