HVAC Service Manager, Commercial

The Service Manager – Commercial HVAC leads the day-to-day service operations for the Richmond market, overseeing field technicians, dispatch coordination, customer service, and branch performance. This role is responsible for ensuring work is scheduled and executed safely, efficiently, and profitably while maintaining a high level of customer satisfaction. The Service Manager partners closely with dispatch, sales, and operations leadership to drive technician utilization, support service contract performance, manage escalations, and execute against the branch P&L. This role is intended to be a higher-level service leadership position with strong organizational and business acumen, not just technical depth.