CEO / General Manager
Job Description
Job Summary:
Reports to: Global COOFounded in: 2003
Acquired by Volaris Group in: 2023
Delacon is a global technology business headquartered in Australia operating in the Call Intelligence and Conversation Analytics category. Delacon helps organizations transform customer conversations into measurable commercial outcomes through AI-enabled call intelligence, attribution, and analytics capabilities.
The platform combines call tracking, telephony infrastructure, marketing attribution, AI-driven speech analytics, and actionable insights that enable organizations to improve marketing effectiveness and connect customer interactions directly to business performance.
Job Description:
The next leader will be expected to:
Accelerate profitable growth
Strengthen revenue durability
Scale AI-enabled value creation
Preserve organizational trust and culture
Improve commercial predictability
Build stronger repeatable growth mechanisms
Strengthen commercial effectiveness through measurable and evidence-based growth systems
Key Responsibilities:
Strategy & Business Leadership
Define annual and long-term strategic plans
Translate strategy into quarterly execution priorities
Lead planning, forecasting, and QSR processes
Align commercial, operational, and product priorities
Financial & Commercial Leadership
Own full P&L performance including:
Revenue growth
Profitability
Pricing strategy
Customer retention
Working capital
Operational efficiency
Growth & Go-To-Market Leadership
Review and strengthen GTM architecture
Improve pipeline quality and forecast accuracy
Drive enterprise growth initiatives
Strengthen partnerships
Scale Professional Services capability
Improve customer value articulation and proof-based selling approaches
Product, Technology & AI Leadership
The successful leader is not expected to be a technical architect. However, they must demonstrate:
Strong technology fluency
Credibility with product and technical teams
Understanding of AI-enabled transformation
Ability to translate technology decisions into measurable commercial outcomes
Leadership & Organizational Development
Lead distributed teams across Australia and India
Develop leadership capability
Improve accountability
Strengthen succession planning
Preserve trust during change
Candidate Profile:
Required Experience
Previous CEO or General Manager experience
Demonstrated full P&L ownership
Experience scaling technology businesses approximately from $5M–$15M+
Strong SaaS and recurring revenue understanding
Experience leading cross-functional organizations
Preferred Experience
Enterprise software exposure
AI transformation experience
APAC exposure
Portfolio or decentralized operating environments
Martech, Adtech, Call Analytics, or adjacent industry experience is advantageous but not essential.
Demonstrated success scaling technology businesses is considered significantly more important than industry specialization.
Demonstrated ability to translate product and technical capabilities into measurable customer value and commercial outcomes is highly valued.
Compensation:
Competitive executive package including:
Fixed base salary
Short-Term Incentive (STI)
Long-Term Incentive (LTI)
aligned with sustainable long-term value creation.
The challenge is not to rebuild Delacon.
The challenge is to elevate it.
Can you take an AI-enabled business with strong operational and commercial foundations and lead its next phase of scalable growth while preserving the culture, trust, and execution quality that made it successful?
Worker Type:
RegularNumber of Openings Available:
1