Job Description
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
As an Associate Process Manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with the client servicing team to meet customer requirements and being the first point of contact for editors working across the globe.
Please note: You will be expected to work in rotational shifts for the 24x7 process. Only candidates’ comfortable working in these shifts are requested to apply.
- Collaborate with editing, client servicing, and customer care teams to understand and deliver on client requirements
- Coordinate and respond to queries from in-house and freelance editors globally in a timely and professional manner
- Maintain in-depth knowledge of all company processes to ensure effective execution
- Build and nurture strong relationships with editors by fostering a positive and professional environment
- Engage with editors through phone and email communication to ensure seamless coordination
- 6 months to 1 year of experience in a client servicing or customer-facing role
- Strong verbal and written English communication skills, with a focus on professional email writing, grammar, empathy, and adherence to internal processes
- Excellent organizational and time management skills with the ability to multitask and prioritize effectively
- Strong analytical skills to identify inefficiencies and drive process improvements
- Proficiency in Microsoft Word and Excel is an added advantage
- Ability to maintain a positive and composed attitude while handling high-pressure situations
Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be an assignment followed by an interview round.
Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.
- Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
- Documenting work that brings everyone on the same page.
- Maturity to choose between synchronous and asynchronous collaboration.
- Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.
- 6 months to 1 year of experience in a client servicing or customer-facing role
- Strong verbal and written English communication skills, with a focus on professional email writing, grammar, empathy, and adherence to internal processes
- Excellent organizational and time management skills with the ability to multitask and prioritize effectively
- Strong analytical skills to identify inefficiencies and drive process improvements
- Proficiency in Microsoft Word and Excel is an added advantage
- Ability to maintain a positive and composed attitude while handling high-pressure situations
- Collaborate with editing, client servicing, and customer care teams to understand and deliver on client requirements
- Coordinate and respond to queries from in-house and freelance editors globally in a timely and professional manner
- Maintain in-depth knowledge of all company processes to ensure effective execution
- Build and nurture strong relationships with editors by fostering a positive and professional environment
- Engage with editors through phone and email communication to ensure seamless coordination