Assistant Home Shopping Manager
Job Description
Position Purpose
The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all online order fulfillment operations, ensuring orders are picked accurately, prepared efficiently, and delivered with excellent customer service. This role helps drive productivity, maintain service levels, and lead the team to meet company expectations.
Key Responsibilities
D.U.G Operations
- Assist in managing daily Drive Up & Go operations including order picking, staging, and handoff to customers
- Ensure all orders are fulfilled accurately, on time, and meet quality standards
- Monitor order queues and labor allocation to maintain efficiency and service levels
- Support execution of company processes and technology related to online ordering systems
Leadership & Team Support
- Assist with hiring, training, and developing D.U.G associates
- Provide daily direction, coaching, and support to team members
- Help manage schedules to align staffing with order volume
- Step in as department lead in the absence of the D.U.G Manager
Customer Service
- Ensure a fast, friendly, and accurate customer pickup or delivery experience
- Address and resolve customer concerns professionally and promptly
- Maintain high service scores and customer satisfaction levels
Order Quality & Accuracy
- Ensure proper product selection, substitutions, and quality checks
- Verify temperature-sensitive items are handled and stored correctly
- Maintain consistent execution of picking standards and best practices
Inventory & Efficiency
- Monitor product availability and communicate out-of-stocks effectively
- Help reduce substitutions and improve fill rates
- Identify opportunities to improve speed, accuracy, and overall workflow
Safety & Compliance
- Follow all safety procedures, including proper lifting and equipment use
- Maintain a clean, organized staging and work area
- Ensure compliance with company policies and food safety standards
Qualifications
- Previous grocery, retail, or e-commerce fulfillment experience preferred
- Prior leadership or supervisory experience is a plus
- Strong organizational and multitasking skills
- Ability to work in a fast-paced, technology-driven environment
- Strong communication and customer service skills
Physical Requirements
- Ability to lift and carry up to 50 lbs
- Frequent standing, walking, bending, and reaching
- Ability to work in varying environments including ambient, refrigerated, and outdoor conditions
Work Environment
- Fast-paced retail and fulfillment setting
- Combination of indoor and outdoor customer interaction
- Flexible schedule including early mornings, evenings, weekends, and holidays
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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