Senior Customer Support Management Professional/SPOT Coordinator - hybrid

Honeywell is seeking a highly skilled Sr Customer Support Management Professional / SPOT Coordinator to lead and drive excellence across our SPOT service operations. This role ensures operational discipline and strong performance execution across daily service activities - repairs, upgrades, retrofits, system optimization etc. He/she will be responsible for overseeing spot service jobs within Building Management Systems (BMS), Fire, and Security domains: ensuring accurate job estimation, effective project coordination, customer satisfaction, and financial performance. If you are a results-driven professional with strong estimating, coordination, and customer-facing sales capabilities, we want to hear from you.

• Prepare detailed estimates for spot service jobs (BMS, Fire, Security).
• Create SPOT quotes in the quoting system and facilitate approval processes.
• Send proposals to customers and follow up for feedback, approval, and order closure.
• Complete job forecasting and monitor cost performance versus estimates.
• Escalate issues when job execution deviates from targets.
• Follow up with customers on invoices, paperwork, and satisfaction levels.
• Support cash collection efforts and resolve payment disputes.

• Bachelor’s degree (technical or engineering fields preferred)
• 2–3 years of field / PM experience in building systems service (HVAC, Fire, Security)
• Demonstrated ability to manage and supervise medium-sized teams, strong cost estimation and project content evaluation skills
• Knowledge of Honeywell systems/products or similar technologies is an advantage
• Project management experience is a plus, excellent organizational, communication, and follow-up skills
• Advanced English written and spoken

We offer:

• Competitive Salary regularly increased based on your performance
• Multisport Card, Medical Care, Life Insurance and Lunch Card
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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