Associate, Investor Services

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Ares Management is looking to hire an Associate for the Global Client Solutions (“GCS”) team in Hong Kong. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on investor data, onboarding, inquiry management and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries and strategic initiatives). This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions.
 

The individual will be responsible for data room contact and document maintenance, capturing and maintaining investor data, supporting investor onboarding efforts, coordinating with external and internal teams, general team administrative items and projects. As this is a new team, the role will require a dynamic, adaptive, and proactive professional who can help identify enhancements to new and existing processes.

Primary Functions and Essential Responsibilities​

• Support organizational and project management efforts across the Investor Services team 

• Work closely with Relationship Management and Product Management teams, globally, to streamline and centralize processes across different groups including Finance, Accounting, Legal, Tax, Compliance and Technology​

• Support investor onboarding process, which includes review of all onboarding documents such as subscription agreement, AML/KYC, regulatory related and tax documents

• Capture investor data during the onboarding process and investor lifecycle maintenance​

• Respond and resolve investor-related inquiries and/or requests in a timely manner

• Identify and escalate complex cases or queries to senior team leads​

• Reconcile data to Fund Administrators’ and follow procedures to resolve any breaks​

• Manage investor data rooms – including set up, document and contact maintenance

• Assist in developing, implementing, documenting and training on new workflows and procedures utilizing technology to create and improve processes ​and drive change

• Build a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups including Technology, Finance, Accounting, Human Resources, Legal, Tax, Compliance, Fund Administrators and External Counsel

Qualifications​

• Bachelor’s Degree

• Minimum of 3 years of experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services ​

• Strong team player who enjoys collaboration and demonstrates willingness assist with various tasks, as needed

• Eagerness to learn and grow within the alternative investment industry

• Capable of managing multiple priorities across time zones, including internal and external requestors​

• High attention to detail and customer experience to provide the best-in-class client experience​

• Demonstrate a high level of integrity to protect sensitive client information​

• Outstanding presentation, communication, writing, and interpersonal skills

• Experience with Salesforce and/or Intralinks is a plus​

• Experience in customer service is a plus​

• Experience working with alternative asset classes is a plus

• Strong Microsoft suite skills, especially Excel and PowerPoint, Visio is a plus​

Reporting Relationships

Head of Investor Services

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.