Quality Assurance and Quality Control Specialist
Job Description
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Quality Assurance and Quality Control (QA/QC) Specialist serves as part of the Second Line of Defense within Risk Management and is responsible for performing independent reviews to evaluate the quality, accuracy, and regulatory compliance of operational activities across the credit union.
This role focuses on validating that business processes, transactions, and control activities are executed in accordance with internal policies, regulatory requirements, and defined business requirements. The QA/QC Specialist assesses not only adherence to procedures, but also the appropriateness of decisions, the quality and sufficiency of supporting documentation, and whether outcomes align with intended results.
The QA/QC Specialist supports enterprise-wide risk mitigation and continuous improvement by identifying control weaknesses, documentation gaps, and emerging risks, and by providing objective, evidence-based insights to management
Responsibilities:
Specific duties include, but are not limited to, the following:
- Perform risk-based QA/QC reviews and ongoing monitoring across key operational areas, including lending, collections, deposit operations, retail operations, member contact center, and member support functions
- Review and validate transactions, account activities, and operational processes to assess accuracy, completeness, and compliance with internal policies, procedures, and regulatory requirements
- Evaluate the appropriateness of decisions made by the First Line of Defense, ensuring actions taken are reasonable, supported by adequate documentation, and aligned with established standards
- Assess the quality, completeness, and sufficiency of supporting documentation, ensuring that all actions and decisions are clearly documented and traceable to source information
- Perform quality control testing and control validation to assess both design and operating effectiveness of key controls and workflows
- Execute testing using risk-based sampling methodologies, prioritizing higher-risk activities and identifying both isolated errors and systemic issues
- Identify, document, and classify findings, including control gaps, documentation deficiencies, and compliance issues, and assess their potential risk impact
- Analyze results across reviews to identify trends, recurring issues, and emerging risks, and provide insights to support continuous improvement and risk mitigation
- Prepare clear, concise, and evidence-based QA/QC reports that summarize testing performed, findings identified, and associated risk considerations for management review
- Maintain standardized QA/QC workpapers and documentation to ensure all reviews are consistent, complete, and audit-ready
- Track and monitor the status of identified findings and corrective actions, and validate that remediation efforts are effectively implemented and address the root cause of the issue
- Escalate significant, high-risk, or systemic issues to QA/QC management in a timely manner
- Collaborate with business units to communicate findings, clarify discrepancies, and provide recommendations, while maintaining independence from operational ownership and decision-making
- Support compliance testing activities, internal audits, and regulatory examinations by providing QA/QC documentation, testing results, and supporting evidence
- Stay current on applicable regulatory requirements, internal policies, and industry best practices to ensure QA/QC activities remain relevant and effective
- Perform additional duties and special projects as assigned
Requirements:
- Bachelor’s degree required; advanced degree or relevant certifications (e.g., Six Sigma, QA/QC, Risk, Compliance) preferred
- Minimum of 2 years of experience in quality assurance, quality control, compliance, or operational risk within financial services; credit union or banking experience strongly preferred
- Knowledge of QA/QC methodologies, including control testing, risk-based sampling, and operational review techniques
- Understanding of applicable regulatory frameworks, including but not limited to NCUA, NYDFS, CFPB, and BSA/AML requirements
- Strong analytical skills with the ability to assess processes, evaluate documentation, and identify inconsistencies, errors, or control gaps
- Ability to distinguish between isolated issues and systemic concerns and assess potential risk impact
- Strong attention to detail with the ability to maintain accuracy in high-volume environments
- Effective written and verbal communication skills, with the ability to clearly document findings and support conclusions with evidence
- Ability to manage multiple reviews and priorities while meeting deadlines
- Ability to exercise independent judgment and appropriately challenge or validate business decisions while maintaining professional working relationships
- Experience with data analysis tools, reporting tools, or QA tracking systems preferred
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
Why You’ll Love Working Here:
The pay range for this position is between $66,700-87,120 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.