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Reservation Agent
Australia-Northern Territory-Darwin-Hilton DarwinPosted Yesterday
onsite
Job Description
Reservations Agent – Join the World of Hilton Hospitality
With thousands of hotels across more than 141 countries and territories, Hilton is a global leader in hospitality—shaping moments that guests remember long after their stay. Our world‑renowned family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many more.
If you’re passionate about creating exceptional guest experiences and believe in the power of global travel, we’d love to welcome you to our team. At Hilton, our Team Members are the heart of everything we do—and we never forget why we’re here: to delight our guests, support our colleagues, and deliver world‑class hospitality.
About the Role
We are seeking an enthusiastic and detail‑oriented Reservations Agent to join our team. In this role, you will be the first point of contact in a guest’s journey—helping them plan, personalize, and book their stay while maximizing sales opportunities for the hotel.
What You’ll Do
- Handle and process reservations with accuracy, efficiency, and a focus on delivering excellent service.
- Maximize room sales through proactive selling and up‑selling techniques.
- Review daily reservations and ensure all information is accurate and communicated to the correct departments.
- Verify guest and small group arrival details, preferences, and pricing.
- Support administrative tasks including correspondence, filing, and email communication.
- Maintain a strong sales mindset, converting every enquiry into an opportunity.
- Partner with the Reservations and Group & Tour teams to maximize revenue.
- Ensure commissions, rejected business, and guest information are documented correctly.
- Follow credit policies, pricing controls, brand standards, and hotel procedures.
- Maintain exceptional guest service standards and tidy workspaces.
- Support team members and carry out additional duties as required.
What We’re Looking For
We’re seeking someone who brings:
- A high school diploma, bachelor’s degree, or equivalent qualification
- Strong customer service experience
- Excellent written and verbal communication skills
- Proficiency in computer systems and reservation platforms
- A guest‑focused mindset and confidence in selling
- High attention to detail and organizational skills
- The ability to thrive in a fast‑paced environment
- A team‑oriented attitude and commitment to Hilton’s high standards
Comprehensive training through Hilton University will be provided to support your success.
Why Hilton?
At Hilton, you’ll be part of a culture that values growth, recognition, and genuine hospitality. We offer competitive benefits, global career pathways, and the opportunity to make a meaningful impact—one reservation at a time.
Ready to start your Hilton journey? Apply today and help us create unforgettable experiences for guests around the world.
EOE/AA/Disabled/Veterans