Hotel Valet - Guest ServiceHotels·Rovaniemi, Finland
Job Description
SantaPark Arctic World is a family-owned company with a big heart and a passion for excellence. Nestled in the heart of the Arctic, we offer a blend of luxury, local traditions, magic, and natures wonders all year round.
Arctic TreeHouse Hotel is a luxury hotel that brings comfort luxury and Lappish hospitality to life in a new way for our guests worldwide. We aim to make every guest's stay a lifelong memory and ensure guests feel at home through our service and atmosphere.
We are looking for new talents for Winter 2026-2027 from Finland and around the world 🌍
Are you our new Hotel Valet? (Main season 11/2026-3/2027)
✨ Job description
Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:
High-end customer service
Serving welcome drinks and supporting the check-in process
Transporting guests to and from their rooms
Delivering breakfast and room service
Rooming guests and introducing them to the sauna, fireplace, and other room features
Assisting guests with their requests throughout their stay
Upselling activities and gift shop products
Managing the luggage room
Setting up outdoor private dining areas
Delivering firewood to the fireplaces
Keeping valet vehicles clean and presentable
Maintaining outdoor sports equipment
Shoveling snow from entrances and supporting the Housekeeping team when needed
Running errands as required
✨ General requirements
Ability to work independently as well as part of a team
Problem-solving mindset with a self-driven attitude
Outgoing personality with strong communication skills
Genuine motivation to learn and develop
Valid driver's license
Fluent English (additional languages are an advantage)
Legal right to work in Finland (Finnish work visa or EU residence)
✨ Considered as an advantage
Additional language skills
Ability to read situations and adapt quickly
Previous experience in the hospitality industry
Natural charisma and a talent for small talk
✨ What to expect:
Job-specific work training prior to the start of the season
Role-specific training before the start of the season
A fun, international work environment
A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland
Hourly wage with supplements and holiday compensation
Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and public holidays are double paid in Finland)
Flexible scheduling Monday to Sunday with alternating days off
Average of 90 hours per 3-week period
Day and evening shifts
Company benefits (check our careers page)
Supported accommodation
Please send your application below and attach your CV with a picture; we look forward to it!