Job Description
Position Title: Medical Assistant Clinical Lead
Department: Valor Health Emmett Medical Center and Urgent Care
Supervisor’s Title: Clinic Manager
Position Summary:
Medical Assistant Clinical Lead will perform duties as required for all Medical Assistant’s staff. In addition, this position will oversee the day-to-day activities and will assist with staffing and help Clinic Manager with performance needs.
Principal Functions and Responsibilities:
- Performs all duties, tasks and responsibilities required by a Medical Assistant See attached job description.
- Assists with employee timecards: make timecard correction, approve timecards as needed by manager.
- Assists in monitoring patients flow, minimizing wait times, and ensuring patient access per policy.
- Provides back-up staffing relief for Medical Assistant team if necessary.
- Helps track PCMH goal achievements and lead improvements.
- Under the direction of the clinic manager, provides direct on-site supervision of clinic nursing staff, including overseeing the day-to-day operations.
- Interviews, trains, monitors, evaluates, and consistently coaches/ motivates clinical team for optimum customer service and patient satisfaction.
- Oversees telephone triage and phone questions.
- Leads patient engagement for medical assistant team.
- Makes recommendations, with Clinic Manager’s support to initiate corrective action plan.
- Communicates effectively with practitioners both verbally and in writing.
- Workflow improvements. Complies with Valor’s policies and procedures, assists in development of protocols and procedures specific to areas of operation.
- Maintain positive and effective relations with co-workers, other departments, clinicians, patients, and visitors.
- Oversees clinical inventory and report/request needs for both medical and non- medical supplies.
- Employee file maintenance.
- Attendance is essential.
- Conducts and participates in meetings.
- Other duties as assigned or requested to this job position.
Position Qualifications/Requirements/preferences:
Minimum Education: Licensed Practical Nurse or Medical Assistant.
Preferred Education: Bachelor’s degree in nursing.
Preferred Minimum Experience and Skills:
- Must have clear reasoning and decision-making skills.
- Excellent customer service.
- Excellent oral and written communication skills.
- Ability to organize and prioritize tasks.
- Knowledge of the information and techniques needed to set up procedures, give injections, and perform dressing changes, i.e., all qualifications for MA.
Physical Requirement: Extensive walking, standing. Lifts, positions, pushes and/or transfers patients. Lifting, reaching, hand eye coordination, speaking clear vision, motor skills and dexterity.
Certification, Registration or Licensure:
- Must be licensed, registered, or certified by the State of Idaho
- Must have current BLS.
- Working Conditions: Blood borne pathogens; Potential exposure to blood, body fluids or tissues and to patient elements in general; Subject to contact with patients and their families under sometimes stressful, difficult, and unpredictable circumstances.
Work Environment
- Working Conditions: Health care environment, exposure to patient conditions.
- Physical Requirements: Standing, walking, bending, stooping, sitting, hand eye coordination, speaking.