Job Description
· Responsible for handling inbound and outbound calls from any part of the globe that the call originates
from
· Equipped to handle all general reservations and deal with changes to all reservations
· Process refunds to passengers and answer general airline and reservation queries
· Handle mileage plus reservations and queries
· Able to make a service recovery in the event the agent understands that he has made a mistake or an
error or get the same done through his supervisor
· Ensure accurate documentation of customer profiles/reservations
· Handle customer complaints and provide first time resolution
· Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
Information Security Management Systems
· Keep all company information which includes customer information confidential and secured