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Product Support Consultant, Billing, gTech Ads CX LCS NA Retail
Posted Yesterday
Job Description
- Drive exceptional customer experiences ensuring resolution of complex issues and high customer satisfaction. Actively monitor key client engagement metrics addressing areas for improvement.
- Engage with Google advertisers, product, engineering, policy and sales teams, agencies, and partners to foster collaborative problem-solving. Deliver an outstanding customer experience, troubleshooting and resolving issues.
- Apply deep product expertise solving complex technical customer issues. Analyze insights to identify systemic improvement opportunities. Lead improvements in product, technology, operational process, policy and customer awareness.
- Partner with our Sales and other cross functional partner teams (as applicable) to own and continuously improve the journey of all clients; resolve complex issues and understand customer pain points.
- Share insights and provide recommendations to advocate product and process driving optimization. Drive team culture and success. Provide ongoing mentorship to partner teams, empowering them to effectively support clients.