Data Visualization Analyst (Power BI & ServiceNow)

Required skills & experience-

 

Education Bachelor's or Master's degree in Data Science, Computer Science, or a related field preferred, or equivalent experience.

 

Certifications

• ITIL certification(s) preferred but not required.
• Certification in data visualization tools (e.g., Tableau Certified Professional, Microsoft Certified: Data Analyst Associate) is a plus.
• Microsoft-related certifications (e.g., Power BI, SQL Server) are a plus.

Experience

• 5 to 8 years of relevant business experience in reporting, data analysis, or a similar area.
• Senior-level, proven experience with Power BI and Microsoft SQL Server.
• Experience working with large, complex datasets in a fast-paced environment.
• Experience in a technology industry with relevant domain knowledge preferred.

Technical Skills

• Power BI & BI Tools: Advanced Power BI expertise including Power Query/M, DAX, data modeling, composite models, incremental refresh, RLS, deployment pipelines, and paginated reports; proficiency with Tableau, ServiceNow, and other business intelligence and visualization platforms.
• Data Modeling & Architecture: Ability to design and implement robust semantic models (star/snowflake schemas) and calculation layers; strong familiarity with relational (SQL, Oracle) and non-relational databases, data warehousing concepts, and BigQuery.
• SQL & Data Engineering: Strong SQL development skills including T-SQL, stored procedures, and complex queries for data extraction and manipulation; experience with data gathering, cleaning, transformation, and integration across disparate sources.
• Data Analysis & Quality: Proven ability to work with large, complex datasets; experienced in data governance, validation, QA/troubleshooting, and applied statistical analysis and modeling techniques.
• Visualization & Design: Expert in data visualization techniques and dashboard design with a strong visual design sensibility — including layout, typography, color theory, and interaction design; familiarity with Adobe tools a plus.
• Microsoft Office Suite: Proficient in Excel (advanced analysis and reporting), Word, and PowerPoint.
• Programming: Experience with Python, R, or other scripting languages for data analysis (plus).

Soft Skills

• Communication: Excellent written and verbal communication in US English, including the ability to present complex findings to non-technical stakeholders and distill data into concise, clear takeaways.
• Analytical Mindset: Strong problem-solving skills and an innate drive to dig into data, identify patterns, and translate findings into actionable recommendations.
• Collaboration & Independence: Equally comfortable working autonomously or within distributed, matrixed teams; confident in proposing innovative solutions while remaining receptive to feedback.
• Adaptability: Thrives in fast-paced, evolving environments; approaches shifting priorities and project scope with flexibility and creativity.
• Attention to Detail & Accountability: Meticulous attention to detail, strong commitment to data accuracy, and proven ability to manage multiple priorities while consistently meeting deadlines.
• WWT Values: Demonstrates alignment with WWT's Core Values as outlined in THE PATH.

Nice-to-Have Skills

• Familiarity with MSPs, ITIL-based customer service ticketing systems, or RMM platforms.
• Experience with Smartsheet, API integrations, or Boomi.
• Experience with Salesforce.

Work Expectations

• Align to US business hours with flexibility to meet team needs.
• Collaborate closely with a distributed, matrixed team, maintaining frequent communication and updates.

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.

 

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