Digital Health Navigator - Phoenix, AZ (Phoenix Clinic)

GENERAL SUMMARY: The Digital Health Navigator plays a critical role in advancing equitable access to care, improving appointment adherence, and strengthening overall member engagement. The DHN provides in-home support including mobile device delivery, telehealth facilitation, and wellness observations. This role bridges the gap between members and their care teams by combining digital health enablement with in-person assistance. The DHN does not include routine transportation of members but supports expanding access and reducing transportation needs through telehealth enablement. The Digital Health Navigator does not provide medical advice, diagnosis, or treatment and operates under established protocols with defined escalation pathways. JOB RESPONSIBILITIES: Digital Health Enablement & Telehealth Support Deliver and set up mobile devices (smartphones/tablets) preloaded with telehealth applications. Educate members on devise usage, connectivity, and accessing virtual care services Facilitate and support real-time telehealth appointments, including troubleshooting technical issues Promote adoption of virtual and hybrid care models to improve access and efficiency In-Home Member Engagement Conduct scheduled in-home visits to support care access and engagement Perform basic wellness observations, including: General safety and environmental assessments Member-reported medication adherence Identification of barriers to care (e.g., access, understanding), without advising on medication changes Build trust and rapport with members to encourage participation in care plans Care Coordination Identify and document social determinants of health (SDOH), including: Food insecurity Housing instability Social isolation Collaborate with interdisciplinary care teams to ensure continuity of care Identify safety concerns or urgent issues and escalate per established protocols to clinical or program leadership. Documentation & Reporting Accurately document all member interactions, assessments, and interventions in the Electronic Health Record (EHR) Maintain compliance with HIPAA and organizational policies   Operational & Dispatch Coordination Participate in coordinated scheduling and dispatch workflows Manage daily routes and visit schedules efficiently within assigned geographic areas Communicate with program leadership regarding member needs, risks, and operational challenges QUALIFICATIONS: Minimum Education Required - High School Diploma or GED. Associate or Bachelor's degree preferred in: Public Health Social Work Healthcare Administration Behavioral Health or related field Experience - 2+ years of experience in healthcare, community outreach, care coordination, or social services. Experience working with Medicaid or underserved populations, preferred. Comfortable with in-home visits and field-based work Experience with Electronic Health Records (EHR) Systems Background in behavioral health or substance use services Bilingual (English/Spanish), preferred. Certification - None. License - N/A REGULATORY: Minimum 18 years of age. Valid AZ DPS Level 1 Fingerprint Clearance Card (must maintain valid card throughout employment). CPR, First Aid & AED certification, if required (must maintain throughout employment). Current, valid Driver’s License, current 39-month Motor Vehicle Report, proof of vehicle registration and liability insurance that meet company insurance requirements, if required. Questions about this position?  Contact us at [email protected].