Team Lead Employee Benefits

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The Team Lead Employee Benefit Account in the Customer Care Center supports our sales and service teams in providing exceptional service to our customer's employees. The Lead will oversee the team that handles all member inquiries, benefit questions, eligibility, COBRA administration, and other administrative service-related functions. How you'll make an impact Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning and directing work, addressing complaints and resolving problems. Responsible for training new staff as well as Task Force and for providing continued education to current team. Lead team and assist members with benefit inquiries. Oversee and assign daily operations related to member claims, billing, eligibility/enrollment (adds/terms/changes), and service issues. Including managing the email Inbox, COBRA Administration, member calls, carrier relationships, carrier connections and portal connections. Understand Employee Navigator, EDI files, pull weekly reports, and assist with navigation of online portal when applicable. Manage COBRA Administration which includes COBRA process, including letters, payments, and bill reconciliation. Perform administrative tasks as well as address members related to all types of employee benefit programs for client employees, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Accounts. Properly set expectations for issue resolution, monitor progress, and communicate outcomes. Prepare quarterly service status reports for internal management team. Produce client reporting on service statistics and utilization. Identify efficiencies and process improvements with the goal of streamlining processes and workflows, where possible. Prepare training guides and manuals. Keep team updated on regulatory changes and updates. Coordinate with other Team Leads to provide best in class service. Develop audit processes and best practices. Lead carrier partnerships for client support. Conduct educational meetings for the team on new clients, services, new plans, etc. Update client management system in an organized and timely matter including on-going activity. Support client retention by maintaining a positive image with clients and members. Review agency management system for accurate information. Actively engage in learning, and study industry trends. Seek out self-directed learning to increase industry knowledge. Other duties as assigned. About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning and directing work, addressing complaints and resolving problems. Responsible for training new staff as well as Task Force and for providing continued education to current team. Lead team and assist members with benefit inquiries. Oversee and assign daily operations related to member claims, billing, eligibility/enrollment (adds/terms/changes), and service issues. Including managing the email Inbox, COBRA Administration, member calls, carrier relationships, carrier connections and portal connections. Understand Employee Navigator, EDI files, pull weekly reports, and assist with navigation of online portal when applicable. Manage COBRA Administration which includes COBRA process, including letters, payments, and bill reconciliation. Perform administrative tasks as well as address members related to all types of employee benefit programs for client employees, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Accounts. Properly set expectations for issue resolution, monitor progress, and communicate outcomes. Prepare quarterly service status reports for internal management team. Produce client reporting on service statistics and utilization. Identify efficiencies and process improvements with the goal of streamlining processes and workflows, where possible. Prepare training guides and manuals. Keep team updated on regulatory changes and updates. Coordinate with other Team Leads to provide best in class service. Develop audit processes and best practices. Lead carrier partnerships for client support. Conduct educational meetings for the team on new clients, services, new plans, etc. Update client management system in an organized and timely matter including on-going activity. Support client retention by maintaining a positive image with clients and members. Review agency management system for accurate information. Actively engage in learning, and study industry trends. Seek out self-directed learning to increase industry knowledge. Other duties as assigned.