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VA Engagement & Retention Partner
PhilippinesPHP35K - PHP50KPosted 8 months ago
Full-timehybrid
Job Description
About the Role
We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.
About the Role
We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.
Qualifications
- Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.
- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.
- Excellent follow-through and attention to detail.
- Comfortable conducting high-volume calls or check-ins with professionalism and warmth.
- Familiarity with employee engagement tools, CRMs, or HRIS systems.
- Highly organized and capable of maintaining consistent communication cadences.
Preferred Skills
- Background in candidate experience, onboarding, or retention programs.
- Experience managing distributed or remote teams.
- Data-oriented mindset with the ability to track and analyze retention trends.
Department: People Operations
Work Setup: Remote / Hybrid
Compensation: PHP 35,000–50,000/month (based on experience and performance)