Job Description
The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. This position assists with needs assessments and impact analyses, and understands the business and the processes of application areas. The Analyst participates in new installations and system optimization, and provides on-going troubleshooting for Franciscan Alliance applications. Analyst II additional responsibilities include facilitating meetings (preparing agendas, leading discussions), becoming the subject matter expert in at least one area/application and designing solutions for review prior to building.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model.
Collect information regarding potential system enhancement needs.
Troubleshoot and repair customer-reported application problems.
Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
Follow organizational practices for incident, change and requests management.
Act as a Franciscan Alliance applications expert to assist with the creation of training programs.
Research, analyze, and present information regarding potential system enhancement needs.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
QUALIFICATIONS
Required High School Diploma/GED
Required Bachelor's Degree
2 years Relevant Work Experience (unless promotional criteria can be met) Required
3 years Relevant Work Experience Preferred
EPIC Certified (if required by role) - EPIC MyChart (will consider individuals with other Epic certifications)
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.