THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise
Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
Assist with customer and item data setup
Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs
Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports
Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED

1-5 years experience in customer service, CPG experience preferred, inventory management preferred
Strong business acumen and a basic understanding of warehouse, inventory and logistics
Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve
problems when they occur
Transparent, open/honest communicator – great listener who can read between the lines
Fast learner, can react to changing environment, strong communication and organization
Strong excel skills and math skills
Highly organized, detailed oriented, and self-motivated

THE DETAILS

LOCATION: Remote, USA

HOURS: Full Time (40 hours a week), 5 months, Contract

MANAGER: Customer Service Manager

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

Temporary Customer Service Representative

Job Description