Service Manager Benelux

At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.

This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.

🚀 Your role

You are responsible for the end-to-end performance across the Benelux region.

You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.

Your responsibilities include:

• Leading and developing a team of service technicians, coordinators, and back-office profiles
• Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
• Owning and managing the Service P&L (budget, margins, cost control)
• Driving service growth through maintenance contracts and value-added services
• Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
• Structuring and optimizing processes, tools, and ways of working
• Acting as a key interface with customers, ensuring strong relationships and technical credibility
• Ensuring compliance with QSHE standards and continuous improvement initiatives
  

👉 This is a management and delivery role — not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.

🎯 What we expect

• Minimum 8–10 years of experience in service, maintenance, or technical operations
• Proven experience in team management and service organization
• Strong understanding of industrial systems (mechanical / electrical / automation)
• Experience managing budgets, KPIs, and service performance
• Ability to combine technical understanding with business mindset
• Strong customer-facing and communication skills
• Structured, solution-driven, and results-oriented mindset
• Dutch and English are mandatory. Other languages are a plus

🌍 Context

• Regional scope: Benelux
• International environment with interactions across Europe
• Occasional travel required

✅ Success criteria

• Reliable and high-quality service delivery
• Improved service profitability and efficiency
• Strong customer satisfaction and retention
• Structured and scalable service organization

🏅 What defines success in this role

• High-quality, competitive and technically sound offers
• Increased conversion rate on complex projects
• Strong client relationships built on technical credibility
• Early identification and control of project risks

 

⚡What do we offer you?

• An intensive training by experienced people
• Working closely together with other rack stars in an open and enthusiastic culture.
• A competitive salary with many benefits such as a company car with charging card, net allowances, travel allowances, phone and subscription, meal vouchers, group- and hospitality insurance, CAO 90 Bonus, laptop…)
• Freshly cooked meals in our restowrant

 

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.