Technical Writer

Technical Writer/technical Documentation Engineer

Position summary:

We are looking for passionate Technical Writer responsible for contributing towards writing, editing technical documentation for the products. The engineer should self-driven and must be able to organize his/her ideas, tasks and articulate the content in the reader understandable form.

Roles and Responsibilities

• Document technically accurate content for AppviewX products
• Research and determine the technical documentation needs for the features
• Estimate efforts and deliver content on time
• Ensure quality of the documentation 
• Troubleshoot Git conflicts, understand architecture, manage the CMS (Content Management System)
• Execute day-to-day information engineering activities
• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.
• Experience creating infographics to more clearly communicate workflow processes and abstract topics.
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
• Proven experience producing technical content for public consumption.

Required Skillset

• Experience with authoring and publishing high-quality content in XML 
• Experience working with the tools preferred: Confluence/JIRA, Git/Github/Gitlab, HTML, CSS, JavaScript.
• Hands-On experience with Oxygen XML Authoring tool
• Strong understanding of software development lifecycle and agile methodologies.
• Strong written communication, editing, and information architecture skills.
• Ability to manage multiple projects, prioritize effectively, and deliver under tight timelines.
• AI tools for writing, content generation, and documentation automation

Qualification

• Bachelor's degree in Engineering/core sciences, or Masters in English Language/Technical Communication
• 3-6 years of experience in technical writing, with at least 1-2 years of experience in XML-based structured authoring and Git Integrations