Job Description
Job Summary:
The Quality Manager is responsible for ensuring consistent product quality across manufacturing operations at the two facilities, including weldments, laser-cut components, and machined parts, as well as paint, final inspection, and testing.
This role establishes clear quality standards, ensures effective execution across processes and sites, and provides fact-based guidance to support informed product release decisions. The Quality Manager partners closely with Operations, Engineering, Supply Chain, and Finance to support on-time delivery while protecting product performance, safety, and customer expectations.
Key Responsibilities:
Manufacturing Quality Ownership
- Own quality performance for all products produced at the Cherokee facility, including fabricated assemblies, weldments (manual and robotic), laser-cut parts, and machined components.
- Own quality performance for 60th Street operations, including paint, final inspection, and functional testing.
- Ensure products released for shipment meet defined requirements for form, fit, function, safety, and workmanship.
Quality Standards & Process Control
- Establish and maintain clear, executable quality standards and inspection criteria aligned with product requirements and manufacturing processes.
- Define inspection points and acceptance criteria based on process risk and critical characteristics.
- Partner with Manufacturing Engineering to ensure drawings, specifications, and routings support repeatable, controllable quality.
Welding, Machining & Fabrication Quality
- Define weld quality expectations and inspection methods for manual and robotic welding processes.
- Ensure machining tolerances and critical dimensions are properly measured, controlled, and verified.
- Support production teams in identifying process gaps and implementing corrective actions that improve first-pass yield.
Paint, Final Inspection & Testing
- Define paint and coating quality requirements, including surface preparation, application, appearance, and durability.
- Ensure final inspection and testing processes verify product readiness for shipment and intended use.
- Maintain effective final quality checks that prevent defects from reaching customers while supporting production flow.
Issue Resolution & Continuous Improvement
- Lead investigation and resolution of quality issues using structured problem-solving approaches.
- Implement corrective actions that address root causes and prevent recurrence.
- Use quality data and trends to reduce scrap, rework, and customer-reported issues.
Cross-Functional Collaboration & Decision Support
- Serve as the primary quality partner to Operations, Engineering, Supply Chain, and Finance.
- Provide clear, fact-based input to product disposition and shipment release decisions.
- Identify and escalate quality risks that may impact product performance, safety, or customer expectations.
Leadership & Development
- Lead and develop quality inspectors and quality personnel across both facilities.
- Ensure consistent application of quality standards through training, coaching, and oversight.
- Promote a culture of accountability, transparency, and continuous improvement.
Qualifications:
- Bachelor’s degree in Engineering, Manufacturing, Quality, or related field, or equivalent experience preferred,
- 7+ years of quality experience in a manufacturing environment a plus.
- Demonstrated experience with:
- Weldments and fabrication
- Machined parts and dimensional control
- Paint or coatings processes
- Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
- Experience in heavy equipment, attachments, or industrial manufacturing.
- Experience supporting multi-process or multi-site manufacturing operations.
- Prior leadership experience in a production-facing quality role.
Key Performance Indicators
- Reduced defects, scrap, and rework
- Improved process stability and repeatability
- Effective identification and resolution of quality risks
- Consistent, defensible product release decisions
- Sustained customer satisfaction and reduced quality-related complaints
Exhibit Diamond Company Values:
CUSTOMER FOCUSED
- Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
- We are committed to being a World Class organization and the greatest partner to our customers.
- We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.
ACCOUNTABILITY
- We will be responsible for the commitments we make, and the expectations placed on us.
- When we fail, we will own it, learn from it and make the appropriate changes.
- We will act with exceptional integrity in everything we do.
- We will be open to receiving and giving feedback.
TEAM PLAYER
- Teamwork and clear communication are paramount to our success.
- We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.
SAFETY
- We believe safety must be at the forefront of all our decision-making.
- We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.
GRIT
- We have the passion, determination and work ethic that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way.
When we tackle a difficult situation, we are determined to never give up and be the best in the industr