Technical Sales Sr. Engineer – Channel Whitespace

POSITION SUMMARY

• The Technical Sales Sr. Engineer – Channel Whitespace is responsible for assisting the sales team to drive revenue by helping to qualify sales opportunities, handle technical questions on Vertiv physical whitespace solutions (hardware and software), prepare and deliver solution-based product presentations and Evaluations that meet customer business requirements.
• This individual will address technical questions or issues that arise during sales engagement, set appropriate customer expectations, interact with existing customers to investigate new issues and needs, and give advice on new projects and initiatives.
• The Technical Sales Sr. Engineer – Channel Whitespace is responsible for all technical aspects of the sales cycle specifically pertaining to client’s needs and technical validation of Vertiv whitespace products including single phase UPS, rPDU, Console Server, KVM, Rack, small space cooling, monitoring hardware and monitoring software.

RESPONSIBILITIES

• Provides in person and remote training and support for territory partners on new and current channel products.
• Provides best practices on whitespace product migrations, upgrades and new product roll-outs.
• Performs customer need-specific consultations and product demonstrations.
• Provides pre-sales technical support on product queries from new and existing customers/partners.
• Supports and facilitates product evaluations that meet customer business requirements.
• Prepares and delivers solution-based technical presentations and trainings to customers/partners.
• Develops and writes White papers, business cases, technical documents where needed to drive business.
• Liaising between salesmen, offering management, technical support, consulting, to bring the appropriate technical resources to bear at the account.
• Installs and configures software solutions for evaluation / Proof of Concept scenarios.
• Tailors outgoing RFP proposals and formulate response to RFPs.

QUALIFICATIONS

• Bachelor’s degree from four-year College or University with emphasis in Engineering, or related technical field, or equivalent combination of education and experience.
• 4-8 years of sales support experience in information technology industry, data center industry experience preferred.
• Data center electrical, network, and cooling background. Familiarity with power and cooling one lines, understanding of Ohms law and three phase power calculation.
• Understanding of both core and edge data center designs. Power, cooling, monitoring, fire protection, containment, etc.
• Knowledge of KVM, rack UPS, single and 3 phase power technologies. 
• Thorough knowledge of the IT channel and how it operates.
• Functional understanding of all Vertiv technologies, solutions, and capabilities. 
• Familiarity with AI and accelerated compute physical environments is preferred but not required.
• Able to talk with different audiences, appropriately adjust technical content to meet different audience knowledge and interest, and can communicate with varying technical audience levels.
• Able to handle customer objections by determining the real business problem, articulating our ability to solve their problems, and finding creative solutions.
• Preferred understanding of:
  • Monitoring protocols such as SNMP, Modbus, and BACnet.
  • Management port use on servers, switches and other network equipment for configuration and firmware updates.
  • Standard electrical power configurations in US and rest of world.
  • Application programming interface (API).

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TIME TRAVEL REQUIRED

• 50%.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.