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Job Description
Core Responsibilities & Deliverables
Manage internal ICT systems, network infrastructure & associated services to support secure & efficient operation of the Corporate IT & Operational Technology (OT) networks in our datacentre facilities & office locations.
- Support the installation, commissioning & testing of new network hardware & software.
- Own the identification, resolution & escalation of technical issues across network hardware & software.
- Evaluate, validate & implement critical vendor updates to network infrastructure.
- Deliver responsive on-site support to network users, ensuring minimal disruption to operations.
- Manage & prioritise internal service requests, escalating to the Network Operations Manager where necessary.
- Develop, prepare & govern IT change control documentation in collaboration with key stakeholders.
- Monitor & analyse device security & event logs to proactively identify risks, issues or threats.
- Maintain & continuously improve network configurations & documentation.
- Conduct & document regular visual inspections of network infrastructure to ensure operational readiness.
- Collaborate closely with the Maintenance Team to ensure reliable BMS / OT network performance.
- Partner with the Security Team to support & enhance Security network operations.
- Provide hands-on support & troubleshooting for site IT hardware & network connectivity when required.
- Monitor & manage datacentre IT network performance, targeting 99.99% uptime.
- Provide operational support & technical guidance to the Maintenance & Security teams.
- Own the optimisation, reporting & performance metrics of our Building Management (BMS) systems.
- Drive efficiency improvements in collaboration with the global IT team.
- Support cross-site collaboration by assisting other datacentres with troubleshooting & technical guidance.
- Coordinate & deliver IT hardware setup & system access for new employees alongside the global IT team.
- Own ICT budget planning, forecasting & OPEX control, ensuring cost-effective operations.
- Manage external IT service providers, coordinating support when required to meet business needs.