VP, Retail Operations

Location: Bentonville, AR
Travel Requirements: 50%+
Compensation: $150K–$220K base + 15% Annual Bonus Plan (ABP)

Position Summary
The Vice President of Operations is responsible for leading and scaling a large, national food sampling program spanning the United States and Puerto Rico. This role provides strategic and operational leadership for more than 11,000 associates, ensuring best‑in‑class execution in the field while delivering exceptional value to clients. The VP of Operations partners closely with cross‑functional stakeholders and clients to drive performance, continuous improvement, and operational excellence.

The ideal candidate brings deep agency operations experience, strong financial acumen, and a continuous‑improvement mindset to streamline processes, manage budgets, and support scalable, high‑quality delivery across the organization.

• National Program Leadership
  Lead and oversee a nationwide food sampling program consisting of 11,000+ field associates across the U.S. and Puerto Rico, ensuring consistent, high‑quality execution at scale.

• Cross‑Functional Collaboration
  Partner with HR, Finance, Compliance, Analytics, and Sales to align strategy, remove operational barriers, and deliver unmatched execution in the field for clients.

• Operational Excellence & Continuous Improvement
  Drive continuous process improvement initiatives to enhance efficiency, scalability, and quality to meet and exceed evolving client expectations.

• Client Relationship Management
  Cultivate strong, trusted relationships with client stakeholders across field and headquarters teams, serving as a senior operational partner.

• Performance Management & Accountability
  Monitor KPI performance and hold teams accountable for exceeding operational and client performance metrics.

• Leadership & Communication
  Lead, develop, and inspire senior leaders while demonstrating strong communication and executive‑level presentation skills.

• Bachelor’s degree required, or commensurate experience in business management or a related field
• Proven experience leading large, geographically dispersed teams at a national scale
• Strong cross‑functional leadership and influence across matrixed organizations
• Demonstrated success driving operational excellence and continuous process improvement
• Client‑centric mindset with experience managing senior‑level client relationships
• Data‑driven decision‑maker with a strong grasp of KPIs and performance metrics
• Exceptional communication, presentation, and executive presence

• Direct Reports: 4–5 senior leaders

• Total Team Size: 11,000+ associates nationwide

   

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