Socio-Emotional Counsellor - Centre for Student Support & Int'l Relations

[What the role is]

You will play a crucial role in supporting the socio-emotional well-being and holistic development of students at Nanyang Polytechnic (NYP). As an Socio-Emotional (SE) Counsellor, you will provide professional counselling services, early identification and intervention for at-risk students and crisis management support within a school-based setting. You will work closely with academic staff, Personal Mentors (PEMs), parents and external partners to ensure coordinated care and timely support for students facing personal, psychological, and/or academic-related challenges.

In addition, you will design and deliver psychoeducational programmes, contribute to institutional mental health initiatives, and support the strengthening of NYP’s ecosystem of care. The role requires a trauma-informed, student-centred approach, strong stakeholder engagement and the ability to navigate complex cases while promoting resilience, well-being and a safe campus environment.

[What you will be working on]

Primary responsibilities:

• Attend to referrals from staff, parents, peers and students themselves in person, through the telephone and emails
• Conduct individual and/or group counselling sessions
• Attend to counselling administration
  • documentation of the counselling sessions
  • respond back to referral source (staff and/or parents)
  • consult with staff and/or parents regarding student’s issues
  • make appointments to meet and work with parents where applicable
  • arrange for referrals to outside agencies with discussions and follow-up with the staff from the agencies.
  • data entry and report writing
• Attend to crisis cases
  • working with staff to attend to students at risk in Student Support Office or elsewhere in campus
  • assess risk and safety issues and collaborate with students on initiating parents’ involvement.
  • contact parents to come to Student Support Office to manage the crisis in terms of decision making on safety; may involve bringing students to the A&E in hospital.

Secondary Responsibilities:

Involvement in upstream work; mainly in the early detection and prevention work that involved:

• training of staff and students to equip them with skillsets and awareness to better respond and support to students, especially those who are transiting into polytechnic environment.
• contributing to the auditing and quality control of the mental wellness curriculum to create awareness of mental health issues in students’ lives.
• supporting and contributing to co-curricular programs that enhance mental health awareness and well-being in students.
• involvement in ongoing development of academic staff’ skillsets in pastoral care.

[What we are looking for]

• Relevant qualification in Counselling, Psychology, or a related discipline
• Minimum 5 years of relevant counselling experience with late adolescents and young adults (17- 30 years old)
• Strong experience in crisis management, suicide risk assessment and safety planning
• Demonstrated ability to conduct individual and group counselling effectively
• Experience working with families, educators and multi‑disciplinary partners
• Good documentation, case management and professional communication skills
• Comfortable working in a fast‑paced educational environment with complex and sensitive cases
• Demonstrates strong IT proficiency and data analysis skills to support case documentation, analyse student well-being trends and contribute to reporting, programme evaluation and continuous improvement initiatives.
• Proficient in conducting talks and workshops on adolescents and mental health issues.
• Demonstrated ability to work in a team

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