Housing Services Specialist-Public Housing
Job Description
By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.
First review of applications will begin on April 24th.
POSITION RESPONSIBILITIES
- Provides excellent customer service to both internal and external customers.
- Interviews applicants/residents for the Rental Community Management Program (Low Income Public Housing and HUD Multi-Family) for determining eligibility, recertifications, explains housing program obligations, verifies information on the reexamination/recertification forms and determines continued eligibility of residents.
- Calculates tenant rents, utility allowances, and utility reimbursements (where relevant).
- Conducts briefing sessions and educates applicants on program obligations.
- Negotiates repayment agreements for approval by the Assistant Housing Director - Housing Authority.
- Issues leases and lease addendums to applicants and residents.
- Initiates Termination of Assistance of residents in non-compliance, non-performance, or other grounds in conformance with established Housing Authority policy and procedures.
- Maintains applicant, resident and unit files, including a historical record for each resident file.
- Completes annual recertifications of residents in conformance with Housing Authority policy.
- Pulls files for reexaminations, schedules appointments for reexams, makes revisions, calculates rent adjustments, and notifies residents in writing of changes.
- Generates and mails correspondence or notices to residents for appointments, changes in rent, lease reminders, termination of assistance, etc.
- Assists with the monthly processing of checks receivable and checks payable with program residents; prepares and balances individual data sheet for the Assistant Director’s reconciliation.
- Files necessary information into resident/unit files, including preparing and distributing incoming/outgoing mail.
- Provides data entry for all adjustments or changes to resident data.
- Conducts field interviews as needed.
- Conducts unit inspections on a regular basis such as annual inspections, move-in inspections, housekeeping inspections, etc.
- Counsels residents and assists in resolution of conflicts between neighbors.
- Performs clerical duties such as answering telephone, general typing, filing and mailing correspondence.
- Prepares monthly reports to advise team lead and supervisor of caseload status.
- Ensures assigned caseload completed in a timely manner and balances caseload actions with Rental Community Management rent roll.
- Researches, analyzes and documents programmatic issues or complaints and applies proper action to the problem.
- Contributes to team effort by accomplishing all other duties assigned.
- Reviews monthly police reports for the assigned property to monitor any criminal &/or drug related activities on or near the community per Crime Free Multi-Housing Policies.
- Other duties as assigned.
To review the full job description for this position, please click the following:LINK
MINIMUM REQUIREMENTS
- Two years of college level coursework.
- Two years interviewing experience in a position with a public agency, social service agency, or equivalent public contact office.
- Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
DESIRED EXPERIENCE AND TRAINING
- Associate degree in Business, or related field preferred.
- Experience in social work or housing related field.
- Experience with income-based assistance programs.
OTHER REQUIREMENTS
- Must possess, or obtain upon employment, a valid Arizona driver’s license.
- Regular attendance is an essential function of this job to ensure continuity.
CURRENT COMPENSATION AND BENEFITS:
We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.
Our total compensation package includes best-in-class benefits and an annual salary of $47,049.60 - $70,574.40, based on the candidate's qualifications and experience. Plus:
Arizona State Retirement System with 100% Match
Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%
457 Deferred Compensation Options
Up to 4% Annual Pay for Performance Increase
Group Insurance including Health, Dental and Vision coverage
Flexible & Health Savings Accounts
13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
First-Time Homebuyer Assistance
Qualified Public Student Loan Forgiveness Employer
Tuition Assistance
Employee Clinic, Telehealth, Wellness Program & Incentives
Tobacco Cessation Program
Employer Assistance Program
Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers
Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.