Service Support Engineer
Job Description
Position Summary
We're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.Role and Responsibilities
- 24x7 NOC monitoring of all DA services except for China
- Failure detection and alarm propagation for DA servers
- 24x7 NOC monitoring for service failure detection and propagation
- Enhance monitoring system for NOC operation
- Practical test with real device and system every two hours
- NOC monitoring reports (weekly / semi-annual / annual)
Skills and Qualifications
- Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)
- Familiar or have experience in ticketing or issue tracking system (JIRA)
- Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)
- Have experience in conducting functional testing.
- Good in English both writing and verbal.
- Willing to work in shift.
- This position will be hired under a third-party contract (12 months).
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