Account Manager VitalCALL

About Us
VitalCALL is Australia’s original provider of 24/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you’ll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.

At VitalCALL, everything we do is centred around helping people feel safe and supported. In this role, you’ll deliver caring, professional service built on empathy, respect, and genuine human connection. You’ll be joining a global organisation where your work truly matters making a real and measurable

About the Role
Grow relationships | Change lives | Deliver with purpose
At VitaCALL, we believe great account management is about more than maintaining relationships; it’s about creating meaningful partnerships that support people to live safely and independently. We’re looking for an Account Manager who brings commercial focus, emotional intelligence, and genuine care to every interaction.

As our Account Manager, you’ll be responsible for managing and growing a portfolio of existing customers, referral partners, and business accounts across NSW & ACT.

You’ll take a proactive, consultative approach to account management, building trusted relationships, uncovering opportunities, and ensuring customers receive a high standard of service at every stage of their journey.

This role is ideal for someone who can balance commercial performance with strong customer care; someone who knows that long-term success comes from building trust, delivering value, and creating lasting partnerships.

Key Responsibilities
Account Growth and Commercial Performance
•    Manage and grow a portfolio of existing accounts across your territory or sector
•    Identify opportunities for upselling, cross-selling, renewals, and service expansion
•    Deliver against account growth, retention, and activity targets
•    Lead account conversations around pricing, proposals, service solutions, and renewals
•    Maintain accurate account plans, forecasts, pipeline activity, and CRM records
Relationship Management
•    Build strong, long-term relationships with clients, referral partners, and stakeholders
•    Become a trusted point of contact by providing proactive, responsive, and solutions-focused support
•    Conduct regular account reviews to understand customer needs and identify growth opportunities
•    Strengthen partnerships through consistent engagement and high-quality service
•    Collaborate with internal teams to ensure a seamless customer experience
Customer Outcomes and Service Excellence
•    Support onboarding and implementation for new and existing accounts
•    Resolve issues and escalations in a timely, professional, and customer-focused way
•    Monitor customer satisfaction, engagement, and retention across your portfolio
•    Ensure account activity aligns with internal processes, service standards, and compliance requirements
•    Share customer insights and feedback to support continuous improvement

About You
We’re looking for someone who is confident, professional, and highly relationship-focused, with the ability to manage accounts strategically while delivering a great client experience.

To be successful in this role, you will ideally have:
•    Experience in account management managing multiple complex accounts
•    A strong track record of growing accounts and building long-term client relationships
•    Excellent communication across all stakeholder engagement
•    Strong commercial awareness and the ability to identify opportunities for growth
•    A proactive, organised, and self-motivated approach
•    Experience using CRM systems, ideally Salesforce
•    A current driver’s licence
Highly Regarded
•    Experience in aged care, healthcare, or a related industry
•    Knowledge of the PERS industry

Benefits and Perks
•    Comprehensive training and ongoing development to support your career progression
•    Competitive salary, car and sales incentive plan
•    Flexible working arrangements 
•    Free onsite parking
•    A supportive, collaborative team environment
•    Access to a company discount portal across thousands of retailers, including insurance, health, and groceries
•    Fitness Passport access for you and your family
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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