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Job Description
- Advise customer technical leads, executives, and partners to manage and deliver successful cloud solution implementations, becoming a trusted advisor to key decision makers.
- Architect and manage the deployment of customized, cloud-based infrastructure solutions according to complex customer requirements and implementation best practices.
- Collaborate with internal Sales, Product, and Engineering teams to manage project scope, priorities, deliverables, and timelines for successful client outcomes.
- Develop best practices, repeatable methodologies, and published assets by synthesizing lessons learned from customer engagements for broader organizational use. Troubleshoot complex technical issues throughout the solution delivery lifecycle, coordinating with appropriate teams to ensure timely resolution and mitigate future risk.
- Define long-term technical solution strategies with cross-functional teams to influence the direction and priority of product features. Domestic travel required.