Services Analyst - IT
Job Description
WHO WE ARE
As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.
TOTAL REWARDS
Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.
Expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
- Maintain engagement with business and IT partners.
- Assist less experienced personnel.
- Proactively build business/IT knowledge to provide solutions.
- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.
MINIMUM QUALIFICATIONS
- Bachelor's degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
- Proficient in Microsoft Excel
- Knowledge of utility business practices and processes
- Strong problem solving skills
- Excellent communications skills (written and verbal)
PREFERRED QUALIFICATIONS
- Experience supporting SOX IT General Controls (ITGC) execution, testing, and deficiency remediation
- Background in IT compliance, audit, or IT management model / controls governance functions
- Familiarity with regulatory and control frameworks (e.g., SOX, COBIT, NIST)
- Experience working with external auditors (e.g., KPMG, PwC) and internal audit teams
- Proficiency with collaboration tools, including SharePoint, Microsoft Teams, and Yammer/Viva
- Hands-on experience with enterprise platforms such as ServiceNow, Power BI, and/or SailPoint
- Ability to analyze control data and develop reporting/insights for management and audit stakeholders
PREFERRED QUALIFICATIONS
- Experience supporting SOX IT General Controls (ITGC) execution, testing, and deficiency remediation
- Background in IT compliance, audit, or IT management model / controls governance functions
- Familiarity with regulatory and control frameworks (e.g., SOX, COBIT, NIST)
- Experience working with external auditors (e.g., KPMG, PwC) and internal audit teams
- Proficiency with collaboration tools, including SharePoint, Microsoft Teams, and Yammer/Viva
- Hands-on experience with enterprise platforms such as ServiceNow, Power BI, and/or SailPoint
- Ability to analyze control data and develop reporting/insights for management and audit stakeholders
PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
- Maintain engagement with business and IT partners.
- Assist less experienced personnel.
- Proactively build business/IT knowledge to provide solutions.
- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.
MINIMUM QUALIFICATIONS
- Bachelor's degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
- Proficient in Microsoft Excel
- Knowledge of utility business practices and processes
- Strong problem solving skills
- Excellent communications skills (written and verbal)