The Manager, Underwriting Excellence is responsible for leading the delivery, consistency, and continuous improvement of underwriting operations while supporting the strategic objectives of the Underwriting Department.

This role combines technical underwriting expertise, operational leadership, and people management, overseeing a small team of analysts and ensuring high-quality underwriting output across new business, renewals, and special projects.

The Manager partners closely with the VP of Underwriting and Pricing, Sales, and Service teams to support revenue growth, operational efficiency, and underwriting excellence across regions, with a strong focus on evaluation, reporting, and process optimization.

The Manager, Underwriting Excellence will:

• Provide day-to-day directions, coaching, and mentorship

• Review and approve work to ensure accuracy, consistency, and quality standards

• Manage team workload, prioritization, and capacity planning

• Conduct performance evaluations, feedback, and development planning

• Identify skill gaps and coordinating training and cross-training initiatives

• Foster a collaborative, high-performance team culture

• Establish and maintain underwriting performance metrics and reporting frameworks

• Monitor service levels, turnaround times, and quality benchmarks

• Deliver regular reporting and insights to leadership on productivity, workflow efficiency, renewal outcomes, pricing trends, and block performance

• Identify trends, risks, and opportunities through data analysis

• Recommend and implement improvements to processes, tools, and workflows

• Support governance through documentation, controls, and audit readiness

• Oversee and support delivery of new business quotes, renewal pricing, and plan design analysis

• Review complex cases and provide technical guidance

• Ensure consistency in underwriting practices across regions

• Oversee underwriting tools, pricing models, and automation enhancements, experience reports, renewal documents, and claims analytics

• Responsible for all the regulatory reporting with partner carriers

• Drive automation of reporting and documentation processes

• Partner with IT and Operations to improve data infrastructure

• Lead and oversee renewal analysis for major blocks of business

• Lead negotiations with insurers and carrier partners to optimize outcomes

• Provide strategic recommendations on pricing, pooling, and funding arrangements

• Ensure alignment with organizational profitability and growth objectives

• Maintain strong relationships with internal teams and carriers

• Act as key underwriting contact for complex cases and escalations

• Ensure adherence to underwriting guidelines and financial controls

• Identify control gaps and recommend improvements

• Maintain ownership of team deliverables and SLAs

• Lead initiatives for efficiency, standardization, and automation

• Support product development and reporting enhancements

• Provide regular updates to leadership

• Maintain clear prioritization and execution of work

• Drive accountability and continuous improvement

• Act as a technical leader and mentor

• Deliver training and promote best practices

• Encourage knowledge sharing and development

To be successful as the Manager, Underwriting Excellence, you will need:

• 5+ years of progressive experience in group benefits underwriting, with demonstrated expertise in pricing, renewals, and plan design
• Post-secondary education in business, finance, mathematics, or a related field, or an equivalent combination of education and industry experience
• Progress toward or completion of relevant industry designations (e.g., LLQP, CEBS, GBA) is considered an asset
• Proven leadership experience managing small teams including coaching, performance management, and capacity planning
• Advanced analytical and financial acumen, with strong ability to interpret claims data, loss ratios, and trend analysis to support pricing and profitability decisions
• Demonstrated experience managing large and complex blocks of business, including renewal analysis and carrier negotiations
• Strong track record in operational excellence, including development of underwriting frameworks, service standards, and performance metrics
• Hands-on experience with underwriting tools, automation, and Excel/VBA-based models, driving efficiency and accuracy improvements
• Experience leading or supporting strategic initiatives, including system integrations, TPA conversions, and process redesign projects
• Strong understanding of governance, controls, and regulatory reporting requirements within the group benefits industry

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].
 

The base salary for this position is between $100,000 - $120,000 annually.
 

This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.