Retail Customer Care (RCC) Supervisor

Imagine what you could do here! At Apple we don’t just create products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of people and ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The Apple Store Online team, is responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an exceptional store, it takes remarkable people, and we are looking for a dedicated Leader to help us achieve incredible things. In this role, you will be responsible for daily supervision and administrative activities, leading others, driving performance, and developing Specialists in the Retail Customer Care organization. You feel passionate about people leadership and will advocate for customer, specialist, and business needs to drive operational and continuous improvements. You will actively reinforce and foster a culture of inclusion, diversity, support, debate, wellness, and growth. A key part of the role is managing performance and leading your team to create world-class customer experiences.