Manager, Service Account Manager
Job Description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
The Manager, Service Account Manager leads a team responsible for delivering Business Critical Services for Everpure’s strategic accounts, with the role based in Singapore and supporting priorities across APJ. In this role, you will execute the Advanced Services strategy by guiding a high-performing team, strengthening cross-functional partnerships, and ensuring customers realize measurable business value from their data management investments. You will work closely with Advanced Services leadership and peers across Customer Experience, Sales, Systems Engineering, and Product to scale premium service delivery, drive customer outcomes, and support Everpure’s continued growth.
WHAT YOU'LL DO
- Lead and develop a team of Service Account Manager, Resident Engineer and Service Account Engineer professionals responsible for delivering Business Critical Services to strategic customer accounts across the region
- Partner with Advanced Services leadership and peer leaders across Advanced Services and Customer Experience to execute regional strategy in alignment with Everpure’s broader business objectives
- Scale and develop the team to meet customer needs and support business growth, with a focus on enterprise-grade service delivery and customer outcomes
- Build trusted relationships with customers, partners, and internal stakeholders to align service delivery with business priorities, technical objectives, and long-term value realization
- Drive team performance, engagement, and productivity through coaching, empowerment, and ongoing development
- Ensure consistent, high-quality delivery of Business Critical Services offerings and motions across the portfolio
- Collaborate with Customer Experience, Sales, Systems Engineering, Product, and Portfolio teams to design scalable, resilient data management solutions and evolve future service offerings
- Forecast service demand and align internal resource planning with portfolio needs, strategic priorities, and growth expectations
- Guide the team in proactively managing the customer lifecycle through premium service motions that increase engagement, adoption, retention, and business impact
- Attract, develop, and retain top talent to support current delivery needs and future organizational capability
WHAT YOU BRING
- Strong leadership experience in advanced services, with a track record of building, developing, and scaling high-performing customer-facing teams
- Experience partnering with peer leaders across services, sales, and customer experience functions to deliver customer and business outcomes
- Understanding of services sales motions and the business acumen to support profitable growth in partnership with services sales and delivery teams
- Working knowledge of enterprise customer expectations, especially within premium, high-touch service models
- Familiarity with the data storage industry and how to translate that knowledge into an exceptional customer experience
- Experience in one or more technology areas relevant to Everpure’s modern data experience, such as data management, protection, migration, analytics, AI/ML, business applications, or multicloud environments
- Ability to build strong relationships with customers, partners, and internal stakeholders across functions and levels
- Experience using change management and cross-functional collaboration to improve both customer and employee experience
- Executive presence with strong written and verbal communication skills and the ability to influence, align, and build consensus across multiple organizations
- Experience leading complex teams and driving performance across a broad regional scope
- Relevant professional experience in the technology industry or related fields
- Bachelor’s degree or equivalent relevant experience
- Ability to travel as needed to support customers, partners, and business priorities
- We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.