IT Operations Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Operations Director based in United States.

This role sits at the center of IT service delivery and infrastructure management, ensuring reliable, secure, and scalable operations across diverse client environments. The position combines hands-on technical leadership with strategic oversight of service desk and infrastructure engineering functions. You will be responsible for driving operational excellence through ITIL-aligned processes, strong metrics governance, and continuous service improvement. Working in a fast-paced, remote-first environment, you will collaborate closely with security, compliance, PMO, and customer success teams. The role is highly cross-functional, requiring both executive communication skills and technical depth across Microsoft and cloud ecosystems. It is well suited for a leader who thrives on structure, accountability, and building high-performing operational teams.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Operations Director based in United States.

This role sits at the center of IT service delivery and infrastructure management, ensuring reliable, secure, and scalable operations across diverse client environments. The position combines hands-on technical leadership with strategic oversight of service desk and infrastructure engineering functions. You will be responsible for driving operational excellence through ITIL-aligned processes, strong metrics governance, and continuous service improvement. Working in a fast-paced, remote-first environment, you will collaborate closely with security, compliance, PMO, and customer success teams. The role is highly cross-functional, requiring both executive communication skills and technical depth across Microsoft and cloud ecosystems. It is well suited for a leader who thrives on structure, accountability, and building high-performing operational teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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