Responsibilities & Key Deliverables

Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)
Analysis of field complaints, identifying the correct cause, taking measures with faster pace .
Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.
Demonstrating systematic problem solving, using advanced quality problem solving tools.
Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.
Providing field fix solution for CVL/ emerging issues
Deployment of current learnings on new product to ensure first time right new product.
Involvement in New product DFMEA, quality target settings, feedback on drawing release.
Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.
Data analysis, failed return part analysis for predicting the upcoming / emerging issues.
Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.
Leveraging IT for online data record/ update of all customer issue for easy access at all plants.
Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP.
Conducting , coordinating various meeting like ZDT, GEM review, warranty project meeting, CVL meeting, failed part analysis meeting along with consolidating meeting outcome.

Preferred Industries

Engineering

Education Qualification

Diploma/BE in Mechanical / Auto

General Experience

Product & Process Knowledge/ Analytical skills,
Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge
Reliability Parenting
Reliability Growth Monitoring
Knowledge about tractor implement and applications in field / testing agencies like CMVR/ budhani, homologation.
7 QC tools, statistical tools
Computer skills / APQP/FMEA/PPAP /SPC/ MSA
COPQ
CRE
CQE

Critical Experience

System Generated Core Skills

Process Knowledge - Assembly

7 QC Tools

Regulatory Auditing

Process Knowledge - Casting

Cost Analysis

Problem Solving Tools & Techniques

Problem Solving Tools

Site Assessment

Six Sigma

Failure Mode and Effects Analysis (FMEA)

Process Knowledge - Manufacturing

Root Cause Analysis

Trend Analysis

Warranty Management

Auditing

Data Reporting

Project Management

Escalations Management

System Generated Secondary Skills

Analytical Thinking

Presentation Skills

Manager-CQA SQI NPD-Intl Ops KND

Job Description