Guest Services Attendant
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.GUEST SERVICES ATTENDANT
Sensei Lāna’i, A Four Seasons Resort, is looking for a Guest Services Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Guest Services Attendant serves as one of the first and last points of contact for guests, creating a warm and memorable arrival and departure experience. This role welcomes guests, assists with luggage and transportation needs, recognizes VIP and returning guests, and provides prompt, professional service while supporting guest requests and ensuring a seamless stay. Responsibilities include, but are not limited to:
Welcome and escort guests upon arrival, creating a warm first impression while recognizing VIP and returning guests and providing information about resort services and amenities
Assist with luggage handling, including delivery, pick-up, storage, and transportation, while maintaining accurate records of all guest baggage movements
Serve as a knowledgeable guest resource by responding to inquiries, accommodating special requests, resolving concerns, and providing directions and information about resort facilities, events, and services
Perform guest and hotel errands, including local deliveries, package transportation, and other off-property requests as needed
Safely transport guests while ensuring resort vehicles are clean, well-maintained, and stocked with appropriate guest amenities
Deliver personalized, professional service that enhances the overall guest experience and supports seamless arrival, departure, and throughout-stay interactions
And More!
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
Ability to stand for extended periods, lift up to 100 lbs, and push/pull as needed during shifts
Hawaii Drivers’ License and Abstract is required for this role
Strong ability to anticipate guest needs, personalize service, and respond with warmth, efficiency, and attention to detail.
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Hourly Rate: $21.72
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
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