Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
Summary
Opening Date: September 1996
# of Rooms: 249 & 384 home residential community
Unique Hotel Elements:
Hotel: High volume & high ADR resort all year long, with a mix of 80% leisure business. Significant proportion of loyal repeat guests, unique high impact inventory suite program set inside a 865 acre campus which includes a residential community with shared amenities. 5 guest facing restaurants, complex Pool & Beach operations, large established Spa / Wellness / Retail / Golf operations.
Club: 360 memberships representing 2400 members, 2 dedicated member restaurants, Trading Company, member services, Hualalai Villas & Homes property management & rental business, grounds & landscaping, watersports, tennis.
Owner Summary/View of Needs
General Manager with experience in a high-performing/ Forbes 5 star property preferably with resort experience and proven in developing an exceptional team
Values-driven leader who ‘starts with the heart’ and protects the spirit of aloha
Effective at leading large, tenured teams in high volume environments whilst driving quality
Experience with proven results in capital project management
Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment
Ability to lead and collaborate with a senior PC team and drive employee engagement
Savvy commercial skills with ability to identify business opportunities and build long term strategies
Capable of building meaningful partnerships with channel partners in both leisure and group segments
A thoughtful leader, in tune with latest industry trends with the ability to innovate and drive the guest experience
Ability to actively build relationships within the local community and support homeowner/ member relations
Current Leadership Requirements
General
Culture carrier; ability to not only drive FS culture but also understand and embrace local culture and spirit of aloha
Innovative thinking that drives high touch and world class product
Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics
The capability to understand the nuances and sensitivities between the different users of the resort (guests/ members/ renters) and work in tandem with Club Leadership to provide exceptional service to all. Club General Manager reports to Hotel General Manager
Ability to exhibit high discretion and privacy management
People
Ability to effectively coach and manage tenured employees
Ability to motivate and inspire leaders and line employees
Ability to navigate a non-union culture with sensitivity to outside influences
Exceptional personal presence with employees and guests; highly engaged in day-to-day operations with the ability to de-escalate conflicts when handling complex requests or complaints with a calm authority
Product
Excellent guest and members engagement
An eye for detail with the ability to drive service standards and a relentless drive to maintain product
Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5 star rating for 18yrs
A demonstrated ability to be creative and innovative in their approach to product and service, utilizing technology
Stylish with experience and eye for design
Profit
Strong revenue management skills with the ability to identify trends and make necessary adjustments
Proven ability to enhance operating revenues through F&B, Spa and other operating departments
The ability to optimize efficiencies including the embracement of technology, manage labor, without compromising service and quality
Ability to interpret and analyze financial reports and take necessary actions
Takes initiative and reacts quickly to changing business environment
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Salary Range: $325,000 - $360,000
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai