Import Processing Representative I

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

The Import Processing Representative I is responsible for supporting the import operations by preparing and processing import documentation, ensuring compliance with regulations, and coordinating with various stakeholders to facilitate the smooth entry of goods into the country. This role requires attention to detail, organizational skills, and a basic understanding of import procedures. Ability to work independently and as part of a team.

Documentation Preparation and Entry Processing:

• Prepare and process import documentation, including bills of lading, commercial invoices, packing lists, and certificates of origin.

• Ensure all documents are accurate and comply with import regulations and company policies.

Regulatory Compliance:

• Verify that import shipments comply with relevant regulations and laws.

• Stay informed about changes in import regulations and update procedures accordingly.

• Collaborate with leads and other agents to ensure proper clearance of goods through customs.

• Prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment as required.

Problem Solving:

• Address and resolve issues related to delays, missing documentation, or compliance problems.

• Escalate complex issues to senior team members or management as needed.

Billing and Data Management:

• Ensure billing is accurate and timely.
• Enter and update information in the company's import management systems.
• Ensure data accuracy and integrity in all systems used for import processing.

Compliance Maintenance:

• Stay informed on various legal requirements to maintain compliance under import/export regulations worldwide.

Other Duties:

• Perform other duties as assigned.
• Receive guidance for overall objectives and work with operations within company and department policies and guidelines using independent judgment to achieve assigned objectives.

What You’ll Bring

• High school diploma or general education degree (GED); or equivalent combination of education and experience.

• Strong computer skills in Microsoft Windows, Word, Outlook and Excel and ten-key skills.

• CES or CCS helpful
• LCB helpful

• Ability to manage time and work efficiently

• International logistics-all modes
• Understanding of customs process

• Language Skills: Relies on written and verbal communication. Able to read, analyze and interpret financial reports, industry journals and legal documents. Able to respond to verbal and written inquiries or complaints from customers. Able to effectively present information to customers, prospects, top management, and public groups. Communicates internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers and prospects.

• Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations.  Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume.
• Specific Skills: Must possess a current valid driver’s license. Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position. Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
• Reasoning Ability: Ability to prioritize multiple tasks and projects. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form Prioritize, organize and delegate assignments.

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay

Additional Considerations

• Light physical activity performing non-strenuous daily activities of an administrative nature.