Salesforce Platform Owner & AI Innovation Developer

Job ID 2026-20797 Main Purpose of the Job This dual role involves overseeing the Salesforce platform’s strategy, governance, and operational excellence, ensuring it delivers value, remains scalable and secure, and aligns with enterprise architecture and business priorities

Additionally, the role includes researching AI technologies, developing proofs of concept, and supporting AI-driven solutions to address business needs

Key Accountabilities Salesforce Platform Owner Own the end-to-end Salesforce platform roadmap, vision, and backlog aligned with business strategy

Act as the primary liaison between IT application teams, delivery teams, and Salesforce

Gather, prioritize, and translate business requirements into platform capabilities and technical specifications

Oversee Salesforce configuration, customization, integration, and release management

Define and enforce platform governance, data standards, security controls, and best practices

Ensure platform stability, performance, and adoption while meeting SLAs and compliance

Manage platform enhancements, technical debt, and continuous improvement initiatives

Collaborate with architecture, data, security, and integration teams for seamless enterprise integration

Provide guidance on licensing, environments, and platform scaling decisions

AI Innovation Developer Partner with business and technology teams to identify pain points suitable for AI solutions

Research emerging AI, machine learning, and automation technologies relevant to use cases

Design and develop AI proofs of concept (POCs) to validate feasibility and value

Evaluate POC outcomes and provide recommendations for go/no-go decisions

Collaborate with the AI Tech team to align POCs with enterprise standards and strategy

Document learnings, findings, and technical approaches for knowledge sharing

Transition successful POCs to delivery teams and conclude involvement post-decision

Key Stakeholders Department Head / Immediate Manager IT Application Teams Data, Security, Architecture, and Integration Teams AI Innovation Tech Team Experience & Qualifications Up to 3 years of experience working with Salesforce or similar platforms in a platform owner or senior technical/functional role

Familiarity with Salesforce integrations using APIs, middleware, and enterprise systems

Experience with building LLM-enabled or AI-enabled applications

Strong learning agility and adaptability to new technologies

Innovation mindset with curiosity for applying AI and automation

Experience managing cross-functional stakeholders and prioritizing demands

Familiarity with Agile methodologies and backlog management

Ability to balance strategic vision with operational needs

Strong analytical, communication, and decision-making skills

Preferred / Advantageous Qualifications Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or Product Owner)

Experience with Azure AI technologies

Exposure to DevOps tools, release pipelines, and environment management tools

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