Support Functional Lead, Retail Customer Care

Lead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), you'll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering outstanding service. You'll create an environment where specialists thrive, customers feel valued, and every interaction reflects Apple's commitment to excellence. You'll manage day-to-day operations across Area Managers, Team Leaders, and frontline specialists — coaching talent, driving performance, and executing programs that elevate the customer experience. This role demands strong cross-functional leadership as you partner with teams across Apple to innovate how we serve our retail customers. The ideal candidate brings a proven track record of building exceptional teams, delivering measurable results, and relentlessly pursuing excellence in customer experience. You'll balance strategic vision with tactical execution, turning insights into action and challenges into opportunities. If you're ready to lead teams that make a difference in customers' lives every day, we'd love to hear from you.