Job Description
· Under the direct supervision of the Physician or Operations/Practice Manager, assist in providing nursing care to office patients. Triage and evaluate patients, mainly via telephone calls and some walk-in patients; obtain major complaints (and brief medical history when necessary) and complete chart documentation
· Inform physician or nurse practitioner of any patient symptoms that you have addressed and/or for guidance on resolving any issues, if necessary.
· Obtain patient's current medication regimen, refill medication orders in the office or over the telephone under a physician's supervision and document same. Assist other departments as needs; i.e. Coumadin Clinic with Lovenox instructions to patients, out of range INR results, etc.
· Respond to Codes that are paged in the practice and assist with medical personal as needed.
· Answer general health questions for patients via telephone or in office with advice, referral, or appointment under physician's direction. Triage telephone calls with complete follow-through.
· Maintain, order and stock necessary pharmaceuticals weekly. Obtain verbal and written reports from outside agencies such as, VNA, radiology, or other physician's office with timely, concise transmittal to physician.
· To maintain patient rights and confidentiality of information. Serve as an advocate and provide a safe and secure environment. Participate in identification of the important aspects of care for each patient, the identification of indicators used to monitor the quality and appropriateness of care.
· Assess personal and learning developmental needs and act as a resource person. Participate in nursing and staff meetings and other activities which promote the growth and developmental of nursing and patient care.
· Assist with secretarial/clerical duties as needed including filing incoming paperwork, copying medical records, answering phones, taking messages and faxing.
· Perform other work related duties as requested/directed. Work cooperatively with co-workers and communicate politely with department employees, patients, visitors and other personnel within and outside the hospital.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.
· Graduate of an accredited school of nursing
· Currently licensed as a professional nurse in the Commonwealth of Massachusetts
· Current Basic Life Support Certification
· Experience of current office technology
· Proficient in computer office applications
· Minimum of two years experience in a clinical setting preferred