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Officer, Student Success, Dell Aspire Scholars - Delhi, India
New Delhi, IndiaPosted 1 weeks ago
onsite
Job Description
Job Id:
344
# of Openings:
1
Michael & Susan Dell Foundation
The Michael & Susan Dell Foundation builds pathways that change lives in India by investing in education, jobs, and financial services. Over the past 15 years, the foundation has committed nearly INR 1500 crores ($200 million), impacting more than 12 million children and families from low-income communities. In 2024, the foundation launched the Dell Aspire Scholars program, supporting high-achieving students at Delhi Technological University and Hansraj College with career coaching, mentorship, and leadership development to help them succeed in their careers and communities.
About the Position
Title: Scholar Success Manager, Dell Aspires Scholars, India
Office Location: New Delhi, India
Travel requirements: The role will be primarily based out of the college campus; ~2 days a week at our Delhi office. There will be opportunities for international travel to our US and Africa offices.
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Delhi Technological University, Shahbad Daulatpur, Main Bawana Road, Delhi-110042.
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Hans Raj College, Mahatma Hansraj Marg, New Delhi, Delhi 110007
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Shaheed Sukhdev College of Business Studies, Dr. KN Katju Marg, Sector 16, Rohini, New Delhi, Delhi 110089
We are seeking an individual passionate about fostering a learning and nurturing ecosystem for scholars to guide them towards their graduation and career outcomes. The Scholar Success Manager will be responsible for driving on-ground support across the aforementioned areas of academic, financial, wellness and career-linked learning. This individual should be self-motivated, student-centric, empathetic, aligned to the program’s vision, detail- and deadline-oriented, and responsive to the changing needs of scholars, university partners, and the operating environment. Specific responsibilities include the following:
Scholar Engagement (40%)
- Build strong relationships and maintain close contact with Dell Aspire Scholars to support them throughout their graduation and address their changing support needs.
- Provide individual and group sessions to address scholars’ concerns and develop strategies for academic success and personal growth.
- Organize and facilitate a wide range of group activities and events, including sports tournaments, cultural showcases, coding fests, and other engaging programs for overall development of scholars.
- Coordinate and facilitate master classes and practice sessions on communication skills, time management, stress management to enhance career and life readiness.
- Provide career advisory support, including resume reviews, mock interviews, and personalized job search strategies to guide scholars in their career exploration and placement journey.
Execution Excellence (30%)
- Coordinate the interview process during selection process to help identify students that meet the program’s eligibility criteria and onboard selected scholars to impart a clear understanding of the program’s support offering and technology toolset.
- Facilitate creation and tracking of personalized goals and create personalized support plans for scholars, including referrals to tutoring services, learning workshops, or mental wellbeing sessions.
- Liaise with the learning partners to ensure timely and quality delivery of learning interventions.
- Ensure the timely collection and update of information of all scholars (learning interventions, counselling sessions, attendance, etc.) on our proprietary case management platform.
- Serve as a liaison with recruiters, fostering connections and partnerships to assist scholars in accessing top internship opportunities aligned with their career goals.
- Partner with internal stakeholders across the US, Africa and India teams to contribute to the overall success of Dell Scholarship programs.
Risk Mitigation (30%)
- Conduct regular check-ins with scholars to assess their academic progress, personal well-being, and overall college experience.
- Identify scholars who may be at risk of academic underperformance, mental health issues, or other challenges by analyzing check-in data, academic records, and feedback from faculty and staff.
- Formulate and execute a plan for course correction along with relevant stakeholders for at-risk scholars.
- Build rapport with university professors and administration for their timely support and redressal of scholar challenges and needs.
- Respond tactically to scholars in trauma or in need of emergency support, when required.
Requirements
- Bachelor's degree
- ~5 years’ work experience (preferably working with university students)
- Experience in supporting psychosocial challenges and ability to manage students in trauma
- Ability to think strategically and interact tactically with a diverse student population to deal with sensitive issues
- Excellent planning and problem-solving skills
- High level proficiency in Microsoft Office, including Excel and PowerPoint
- Sound communication and presentation skills
- Ability to function in a multilingual and multi-cultural environment
- Exceptional team player
The Michael & Susan Dell Foundation uses business-based practices to accelerate our global philanthropic work. We align performance management principles with our mission of transforming the lives of children living in urban poverty. We seek engaged and experienced people who want an active role in that mission and can thrive in a multinational environment. The foundation is an equal opportunity employer and is committed to creating a diverse workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
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