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Ashley Global Retail

Director Customer Service AI Product

Tampa, FL, United StatesPosted 1 weeks ago
Full-timehybrid

Job Description

Drive AI-powered product development within Customer Experience, collaborating with engineering, data, and operations teams to launch solutions that improve CSAT, reduce handle time, and deflect contacts. Define strategy, ship high-impact features, and continuously optimize through data, testing, and customer feedback.

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Director Customer Service AI Product at Ashley Global Retail | Renata