Director, Assisted Channels, Acquisition Everyday Banking

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Director on the Day-to-Day Banking Acquisition Channel Management Team for Assisted Channels, you'll manage and implement the client acquisition plan for all consumer Chequing and credit card products. Assisted channels include CIBC Banking Centers, Contact Centers, and CIBC Mobile Specialists. You'll lead and deliver key client acquisition and revenue enhancement strategies to maximize profitability and ensure CIBC remains competitive in the marketplace for Day-to-Day Banking products. Your responsibilities include managing and monitoring key business metrics such as new Chequing and credit card sales, approval rates, activation rates, and utilization rates. You'll evaluate and size new sales opportunities across different client segments, and identify ways to improve and optimize existing processes and systems. You'll collaborate with high-performing, diverse teams to implement programs and tactics that drive revenue growth while maintaining a strong focus on client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Strategic planning - Lead the development and execution of client acquisition strategies to achieve targets for Chequing and credit card products. Identify and implement new opportunities for client acquisition, assess feasibility and financial impact, and contribute to CIBC’s client experience objectives. Optimize acquisition tactics and marketing budget to ensure a profitable return on investment.

• Analytical thinking - Interpret complex information, identify patterns and trends in new or strategic areas, and develop actionable recommendations with minimal direction to respond to urgent business priorities.

• Leadership - Demonstrate strong management and leadership skills to achieve results within a matrix organization, including driving change at a senior level. Own accountability for the Assisted Channels strategic plan and initiatives, and continuously monitor business results against key performance targets to recommend growth initiatives.

• Relationship management - Build and maintain effective relationships with internal and external partners, ensuring alignment with client acquisition strategies. Collaborate across Retail Channels, Client Strategy, Risk Management, Finance, Legal and Compliance, Sales Support, Marketing, Technology, and other business partners.

Who you are

• You have relevant expertise. You bring experience in strategic and business planning, business model development, and marketing best practices. Strong analytical skills and a proven ability to execute new initiatives are essential. In-depth knowledge of Chequing and credit card business, financial services, and product management experience will be strong assets.

• You've completed your education. You hold a business degree (BBA or MBA preferred).

• You act like an owner. You thrive when empowered to take the lead, go above and beyond, and deliver results.

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it's the right thing to do.

• Your influence makes a difference. You understand that relationships and networks are essential to success, and you inspire outcomes by sharing your expertise.

• You're motivated by collective success. You know teamwork can transform a good idea into a great one, and that an inclusive team can bring a vision to life.

• You give meaning to data. You enjoy investigating complex problems, making sense of information, and communicating details in a meaningful way.

• You look beyond the moment. You seek new opportunities to define what's possible and make a difference today and tomorrow.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-06-26

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Detail-Oriented, Group Problem Solving, Leadership, Managing Ambiguity, Personal Initiative, Process Management, Relationship Management, Reporting and Analysis, Results-Oriented, Strategic Thinking, Teamwork