Customer Service Representative - Remote / Work From Home
Job Description
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About Us
We work directly with unions and member-driven organizations across North America to help their families understand and access the supplemental benefits available to them. As the only provider in our industry backed by a union workforce, we’re trusted for our transparency, clarity, and consistent support.
Position Overview
This is a remote position centered on assisting union members who request benefit information. You’ll connect with them through scheduled phone or virtual appointments, walk them through their coverage options in straightforward language, and complete the necessary digital documents to finalize their benefits. Each interaction plays a meaningful role in helping families make confident, informed financial decisions.
Responsibilities
Connect with members by phone or Zoom
Conduct organized benefit review appointments
Break down program information in clear, simple terms
Accurately complete digital applications and forms
Provide follow-up communication and continued support
What We Offer
Weekly income plus bonus opportunities
Flexible full-time schedule
100% remote work environment
Advancement and leadership pathways
Residual income through renewals
Health, dental, and vision benefit options
Personalized training and mentorship
All-expenses-paid company trips (Disney, Cancun, Vegas, Bahamas, and more)
Who Thrives in This Role
Strong, confident communicators
Organized, dependable team players
Individuals who genuinely enjoy helping families
High school graduates (or equivalent)
Customer service or sales backgrounds are helpful but not required