Operations Trainer - Automotive Contact Centre

Main purpose:

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. 

Key Responsibilities:

1. Training Delivery

· Conduct new starter training as well as refresher, up-skilling and cross skilling training.

2. Assessment

· Assessments must be completed for all training events.

· Remedial support must be provided to all delegates prior to re-assessment.

3. Administration

· Capture learner records in line with Ucademy requirements:

- Complete Annual Training Reports;

- Complete delegate attendance registers;

- Update operational skills matrix.

Qualifications required:

· Grade 12/Matric

· Tertiary qualification in training and development would be beneficial

 Experience required:

· 2+ years’ experience in Learning & Development

· Previous experience in an Automotive Role will be beneficial

· Training, coaching and mentoring experience

· Computer literacy at intermediate level (MS Office)

 

Knowledge, skills and attributes required:

· High proficiency in delivering impact training and facilitation

· Strong planning, organizing and time management skills

· High proficiency in verbal & written English

· Strong communication and interpersonal skills

· High attention to detail and accuracy

· Exceptional administrative skills

· The ability to work within a team

· Self-motivated

· Self-manageable

· Strong customer service orientation

· Proactive

 

· The ability to:

- learn, understand and master new information and multiple processes quickly

- deal with complexity

- take ownership and deliver results